Refund policy

HRIKU® Return and Refund Policy

Effective Date: July 9, 2025

At HRIKU®, a registered brand of Toe Beans Private Limited, we are committed to your satisfaction. If you’re not completely happy with your purchase, we’re here to assist. Please review our Return and Refund Policy below for details on returning products or requesting refunds.

1. Eligibility for Returns: To qualify for a return, your item must meet the following criteria:

  • Condition: The item must be unused, in its original condition, and free of damage, wear, or alterations.
  • Packaging: The item must be returned in its original packaging, including all tags, accessories, and documentation.
  • Proof of Purchase: A valid order confirmation email, receipt, or invoice is required.
  • Timeframe: Returns must be initiated within 48hrs of receiving your order.

Non-Returnable Items:

  • Catnip is a non-returnable item, once open cannot be return.
  • Items marked as final sale or clearance.
  • Products that are damaged, used, or missing original packaging/tags.
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2. How to Initiate a Return: To return an item, please follow these steps:

  • Contact Customer Support: Email us at hello@hriku.com or WhatsApp to +918954866633 with your order number, the item(s) you wish to return, and the reason for the return.
  • Receive Return Authorization: Upon approval, we will initiate a return pickup within 48hrs on a working day.
  • Package and Ship: Securely pack the item in its original packaging, attach the provided return label, and ship it via the designated courier.
  • Inspection and Confirmation: Once we receive and inspect the item, we will notify you via email about the approval or rejection of your return. Approved refunds will be processed within 3 days of receipt.

3. Refund Policy

  • Approved Refunds: If your return is approved, a refund will be issued to your original payment method, minus any applicable return shipping fees (see Section 4). Refunds typically reflect in your account within 5–10 business days, depending on your payment provider.
  • Defective or Incorrect Items: If you receive a damaged, defective, or incorrect item, please notify us within 24 hours of delivery at hello@hriku.com including photos of the issue. We will provide a return pick up and issue a full refund or replacement upon inspection.

4. Exchanges: Exchanges are subject to product availability. To request an exchange, follow the return process and specify your preferred replacement item. If the item is unavailable, we will issue a refund or store credit. Customers are responsible for additional shipping costs for exchanges, except for defective or incorrect items.

5. Damaged or Lost Shipments

  • Damaged in Transit: If your order arrives damaged, contact us within 24 hours at hello@hriku.com with photos of the damage. We will provide a replacement or refund upon approval.
  • Lost Shipments: If your order is lost in transit, please inform us with your order number. We will work with the courier to resolve the issue and provide a replacement or refund once confirmed.

7. Additional Terms

  • HRIKU® reserves the right to reject returns that do not meet the eligibility criteria or show signs of misuse, excessive returns, or suspected fraud.
  • Unauthorized returns or items sent to an incorrect address will not be refunded.

8. Contact Us: For questions or assistance with returns, please contact us:

  • Email: hello@hriku.com
  • Response Time: We aim to respond within 24–48 hours.

Thank you for shopping with HRIKU®. We’re dedicated to making your experience exceptional!